FAQs

SHIPMENTS

What company do you use?

The packages will be sent through Correos or Correos Express in the case of Spanish territory, and through other companies in the case of International (Celeris, Interpost or ASM).

What are the shipping costs?

The shipping costs will be the following:

Peninsula and Balearic Islands: € 6
Canary Islands, Ceuta and Melilla: € 12
Europe: € 15
Rest of the world: € 40

The packages will be properly protected and packaged.

What is the deadline and delivery time?

Deliveries are made from Monday to Friday (except holidays) in the schedule of the courier agency, usually from 9.30 am to 8.30 pm.

The delivery time in Spain is 48 to 72h, except for orders to the islands that can be delayed by customs or controls. The delivery time in Europe and the rest of the world is from 4 to 8 days.

MAKING MY ORDER …

Can I buy several packs of prints?

Of course! You only have to add each pack separately (with the chosen sheets)

If my order is for a gift, can you add a personalized message?

Clear! You only have to add in the comments field of the order (when placing the order) the text that you want us to add, the name to which it is addressed and who signs it (your name or name of the group of people that gives it) and we will add it in the package.

What payment options do you have?

All! You can choose the one you want:

-Bank, credit or debit cards.

– PayPal payment system.

-Wire transfer.

What to do if my online payment has failed?

Simply contact us at info@danielazconegui.com, we will find out why it happened and we will immediately give you a solution.

RETURNS, CHANGES OR CANCELLATIONS

My order has arrived wrong, what do I do?

Contact us immediately and we will solve it.

My order has arrived broken What should I do?

If when you are delivering the order you see that the packaging has some flaw, if you can take a photo to receive it and do not forget to write it down on the delivery note of the courier before signing it.

Please contact us within 48 hours from the moment they delivered it to you and we will review possible solutions.

Can I cancel or modify an online order?

Yes, as long as you have not made the corresponding payment. If you had already done so, get in touch with us.

Can I change an item?

Think wisely…! You can do it as long as the item is in perfect condition. In this case you will have to take care of the shipping costs.

I made a mistake when placing the order, can I return it?

Of course! You can do it as long as the items are in perfect condition. In this case you will have to take care of the shipping costs. Get in touch with us and we will organize it, but keep in mind that you have to formally request it within 14 days from the date of delivery.

ACCOUNT

I forgot my password!

You simply have to go to the login page and select “forgotten password”. From there, they will ask you to indicate the email address that is linked to your account and you will receive an email containing a link to reset your password.

How do I change my email address?

Send an email from your existing account detailing the new email address or, alternatively, you can send an email from your new account detailing the billing information you have linked so we can verify this for security reasons.

GENERAL

How do I communicate with customer service?

Very easy! Choose the option that is most comfortable for you:

-For e-mail: info@danielazconegui.com

– Through the Contact section of the Web.

Do you have promotions or special sales?

Yes, we have seasonal promotions and special sales at specific times of the year. If you want to be among the first to find out about any special offer you can do it by registering in our newsletter or following us on Instagram and Facebook.